Last Updated: December 22, 2024
At exceptionalcatal, we are committed to your satisfaction with our 3D modeling courses. This Return Policy outlines the terms and conditions for requesting refunds on course purchases.
We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.
To be eligible for a refund, you must request it within 30 days of your original purchase. After this period, all sales are final and no refunds will be issued.
To qualify for a refund under our 30-day guarantee, the following conditions apply:
You must have accessed less than 25 percent of the course content. Courses that have been substantially completed are not eligible for refunds.
The refund request must be submitted through our official contact channels. Requests made through social media or unofficial channels may not be processed.
Courses purchased during promotional periods or with special discounts are subject to the same refund terms as regular-priced courses.
To request a refund, please contact our support team with the following information:
Your full name and the email address associated with your account
The name of the course for which you are requesting a refund
Your order number or transaction ID
A brief explanation of why you are requesting a refund
Our team will review your request and respond within 3-5 business days. If approved, your refund will be processed to your original payment method within 7-10 business days.
The following situations are not eligible for refunds:
Refund requests submitted more than 30 days after the purchase date
Courses where more than 25 percent of the content has been accessed
Accounts that have been terminated due to violation of our Terms of Use
Repeated refund requests that suggest abuse of the policy at exceptionalcatal
Upon processing a refund, your access to the course will be revoked. Any course materials you downloaded prior to the refund are subject to our intellectual property terms and must not be used, shared, or distributed after the refund is processed.
If you experience technical difficulties accessing your course, please contact our support team before requesting a refund. We will work with you to resolve any technical issues. Refunds for technical reasons will be considered on a case-by-case basis.
We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. Your continued purchase of courses after such changes constitutes acceptance of the modified policy.
For refund requests or questions about this policy, please contact us at:
Exceptionalcatal
807 Broadway St NE #295, Minneapolis, MN 55413, United States
Phone: +1 612-405-8000
Exceptionalcatal